At Soncur, we understand the importance of a smooth and secure shipping process when it comes to delivering your precious sound-embedded jewelry. We take pride in our commitment to ensuring that your orders reach you in perfect condition, reflecting the quality and sentiment of our products. This is why we work closely with robust shipping partners and offer insurance for all orders, so you can shop with confidence.
Our standard delivery period is 12-14 working days from the date of order confirmation.
Working days exclude weekends and public holidays.
Our Partnership with Reliable Shipping Providers
We recognize that the journey from our workshop to your doorstep is a critical part of your Soncur experience. To guarantee a safe and efficient delivery process, we collaborate with reputable and experienced shipping partners who share our dedication to customer satisfaction. These partners have a proven track record of handling delicate and valuable items with care, making sure your jewelry arrives in pristine condition.
Insured Shipping for Your Peace of Mind
When you place an order with Soncur, you can rest easy knowing that all orders are shipping insured. We take this additional step to provide you with peace of mind and confidence in your purchase. This means that in the rare event that your order is lost, damaged, or stolen during transit, you are covered. Our insurance policy ensures that you won't bear the financial burden in such unfortunate circumstances.
What Our Shipping Insurance Covers:
Loss during transit: If your order goes missing during the shipping process, our insurance will cover the cost of your order, allowing us to replace or refund it for you.
Damage during transit: In the unlikely event that your jewelry arrives damaged, our insurance will cover the cost of repair or replacement, so you can still enjoy your beautiful piece.
Theft or theft-related damage: If your order is stolen or damaged due to theft while in transit, our insurance ensures that you won't suffer any financial loss.
Easy and Convenient Claims Process
In the rare event that you need to make a claim under our shipping insurance policy, we've made the process as simple and hassle-free as possible. Our customer support team is always ready to assist you in the claims process. Please contact us at email@example.com, and we'll guide you through the necessary steps to resolve the issue quickly.