Return and Refund Policy
Thank you for shopping at Soncur. We take great pride in the quality of our products and want you to be completely satisfied with your purchase. If you have any questions or concerns about your order, please contact us at [insert contact email/phone number].
We accept returns within 7 days of the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
The following items are not eligible for return:
- Personalized or customized products (unless there is a defect or error on our part)
- All our Inspired Collections (if nor personalized) are eligible for return.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at +91 98 6941 6316 to request a Return Authorization (RA) number.
- Pack the item securely, including any accessories, manuals, and documentation that were shipped with the product.
- Clearly mark the RA number on the outside of the package.
- Ship the item to the address provided by our customer service team.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days.
Orders can be canceled within 10 hours of purchase. Please contact us immediately if you wish to cancel an order.
If you are not satisfied with your purchase and have met the criteria for a refund, please contact us at +91 98 6941 6316. Refunds will be processed by our Return Policy.
3. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account first. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you've done all of this and still have not received your refund, please contact us at +91 98 6941 6316.
If you have any questions about our Return and Refund Policy, please contact us at Contact No. +91 98 6941 6316
Email Id: firstname.lastname@example.org