FAQ

Soncur is a unique jewelry brand that specializes in creating sound-embedded precious jewelry. We use patented technology to convert sound, such as voice recordings or meaningful messages, into wavy 3D forms that are then incorporated into our exquisite jewelry pieces.

Ordering sound-personalized jewelry from Soncur is easy! You can do this by visiting our e-commerce site and selecting the jewelry item you like. During the order process, you'll have the option to upload your sound file. If you don't have a sound file ready, don't worry; you can add it later as well.

No, it's not mandatory to upload a sound file while placing your order. You can choose to add the sound file at a later time. This flexibility allows you to take your time to record or choose the perfect sound that holds special meaning for you.

If you decide to add a sound file to your order at a later date, simply log in to your Soncur account and access your order history. You'll find an option to upload or update your sound file for the specific order you want to customize.

You can use a wide range of sound files, including voice recordings, audio messages, music clips, or any sound that holds sentimental value to you. We recommend using clear, high-quality recordings for the best results.

While there's no strict limit on the length of the sound file, shorter sound clips are often more practical for embedding in jewelry. We suggest keeping it within a 12 to 15 seconds to ensure the best representation in your jewelry piece.

The production time may vary depending on the specific jewelry item and order volume. On average, it takes approximately 12-15 days from the date of order confirmation to receive your personalized jewelry. We'll keep you updated on the progress of your order throughout the process.

Soncur jewelry is crafted from high-quality materials such as sterling silver, gold, or other precious metals, depending on the product you select. Our jewelry is designed to be both beautiful and durable.

We take pride in the quality of our products. If, for any reason, you are not satisfied with your purchase, please contact our customer support team, and we'll work with you to find a suitable solution, which may include returns or exchanges. Please see our "Return and Refund Policy" for more details.

For any questions or assistance, our customer support team is here to help. You can reach us via email at hello@soncur.in, or you can use the "Contact Us" form on our website. We strive to respond promptly to all inquiries.